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Residential & Commercial Brokerage

Property Management

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Frequently Asked Questions

Payment & Resident Questions

When is rent due?

Rent is due on the 1st of the month, rent must be in our office by the end of the business day on the 4th of the month in order to not incur late fees. This is true even when the 4th falls on a weekend.

If you pay rent on the 5th of the month there is additional rent that is assessed equal to $20, with an additional $5 per day to a maximum of $75. Any current month rental payments received after the 4th of the month must be in the form of a certified check or money order. Additionally, all payments made after the 5th must include the applicable additional late fee.

    What am I responsible for as a resident?

    Typically, all residents are responsible for the following:

    • Securing all utilities for home, unless otherwise provided
    • Lawn care, unless otherwise provided
    • Changing the furnace/air conditioning filters regularly
    • Minor repairs to your home, including, but not limited to: replacing light bulbs, clogged toilets, changing smoke alarm batteries and clogged drains
    • Pest control: interior and exterior
    • Complying with all Homeowner Association Rules
    • Following the terms of your lease. 

    Can I sublease?

    No. The lease contains specific verbage that prevents any tenant from subleasing a rental property. 

    How can I pay rent after I move in?

    Rent can be paid by check, money order or online pay until the 4th of the month. After the 4th of the month we will only accept rent in the form of certified funds. We will only accept cash payments at our physical address.

    I want to pay online and see that I can pay with my bank info or debit card. Is there a charge?

    Yes. The surcharges are as follows:

    ACH (Bank Account Direct) - $2.95
    Card Payment - $2.95 + 3% of payment.

    I went to pay online but it didn't let me make a partial payment, why?

    Partial payments are not enabled through online pay. 

    I went to pay online but my total is way higher than expected. Why is that?

    This is usually due to paying via card, where the surcharge to do so is 3% + $2.95, or you have old unpaid charges built up. Another reason may be that it is after the 4th of the month, or full payment was not received in a previous month, in which case late fees are added. 

    Can I mail a payment?

    Yes. Be sure to direct the mail to our mailing address (available at the bottom of the page). We do not have a mail box. If rent is mailed to our physical address it WILL NOT arrive. Actual payment date is derived from the stamped mail date on the letter, not the date written on the payment. Please keep this in mind in regards to late fees. 

    What happens if my check or auto-draft payment bounces?

    If a payment bounces or is dishonored the greater of either 5% or $40.00 will be charged as additional rent. 

    What happens if I do not pay my rent?

    If your rent is not received before the 5th of the month (extending for legal holidays) you will receive a letter that you are in breach of your lease and payment must be made promptly. If no communication or payment is received there will be a notice to pay brought to the property. When the notice expires, pending final approval from the owner of the individual property, an eviction will begin.  

    What is an eviction?

    An eviction is when the tenant is removed from a property due to non-payment. If the matter goes to court and a ruling is given in favor of the landlord, the landlord will attain a judgement againt the tenant and removal of the tenant is approved. This culminates in damaging credit scores and is viewable when background checks are done, often times making it much more difficult to rent or get loans in the future. 

    Do I need Renter's Insurance?

    We advise all tenants to purchase and maintain renters insurance. The homeowner has insurance that protects their property but it does not cover a tenants personal items. Renters insurance is relatively inexpensive and will cover you for loss in the event of fire, water damage or theft.

    Maintenance Questions

    Something Broke! Can I call my own technician or do it myself and send you the bill?

    Please do not do so unless you are willing to lose those funds. All repairs require written approval before they can be done. If you take it upon yourself to call someone to do the repair work, there is no guarantee that you will be reimbursed. 

    Do I have to be present for a service technician to perform work?

    Yes. At all times. In the extreme case of an emergency we can coordinate with one of our agents to be present. 

    Can I withhold my rent for items not being corrected to my satisfaction?

    No. With holding rent in this way is considered non-payment of rent, and will be considered as such with respect to eviction filings. 

    Can I call my own preferred repair man and send you the bill?

    There is no garuntee you will be reimbursed for the bill. All repairs outsourced in this way require written approval beforehand. 

    Can I change the locks on my home?

    Only with written permission. We will need a copy of the keys to the new lock within 2 days of their replacement and it will be the tenant's financial responsability to cover these costs. If locks are changed without permission it will be seen as being in violation of your lease and can be cause for termination of the lease agreement. 

    Can I paint my home a different color? 

    Only with written permission. Often with a paint sample submitted in the requested color. If, upon vacating a home, the paint is found to have been altered without permission this may be cause for a claim on the security deposit in order to restore the paint to its original color. 

    Move Out & Security Deposit Questions

    What happens if I pay the security deposit and I decide not to move in to the property?

    In this case the full security deposit is forefit to At Your Service Realty. 

    Can I just move out when my lease expires?

    No.You will need to provide written intent to vacate before moving out. 

    What is the move out process?

    Is you lease active? If so you must provide written notice of intent to move within 30 days of the end of your lease agreement. If you are intending to move before the end of the lease agreement please be aware; A resident who breaches the lease will most likely not receive the security deposit back due to claims made against the deposit for rent owed, physical damages, liquidated damages charges or charges for failure to give notice prior to the end of the lease. 

    Are you on a Month-To-Month? If so you must provide 15-days written notice with intent to move prior to the end of the monthly rental period. 

    In both cases after receiving notice we will send a move-out check-list detailing the items we look for upon vacating a property. 
    Utilites must be left on for the move-out inspection.